Jiangsu Xiandao focuses on the pre-sales and after-sales services to customers for many years. We can provide the users with satisfying plans, superior products and perfect after sales services.
Optimize the design plan: we will patiently communicate with our users to understand the practical requirements of the users so that we can provide the best design plan for users.
Long term assurance for the parts and accessories: we can ensure to provide at least 10 years of parts and accessories service for our customers to reduce idle equipment caused by parts aging.
Equipment updating and improvement: we take full consideration of the productivity and energy saving requirements during the development of the customers’ company. We can provide new improving plans to save your investing cost.
Operation training service: after the equipment delivery, we will provide complete training for our employees about the equipment operation, maintenance and easy repairing methods. We will also provide paper documents to prevent the equipment downtime caused by employee turnover.
Incoming testing service: we have the perfect material testing center, you are welcome to provide various materials for us to test.
1. Pre-sales service
Build relative documents for our customers and contact them to introduce the technology and equipment sets of our factory. We will also understand the requirements of our customers so that we can recommend relative equipment sets. Meanwhile, we will carry out the preparation of the material and techniques and improve the technical parameters.
2. Sales service
Jiangsu Xiandao will provide relative drawing for users. We will report to our customers about the manufacturing progress and quality to ensure the synchronous coordination of the project progress and equipment manufacturing.
3. After-sales service
①We will send a coach to guide the installation for our customers. He/she will be responsible for debugging until the machine is put into service.
②Jiangsu Xiandao is responsible for the training of the relative employees about the operation and maintenance of the machine.
③We will provide spare parts for long term, with high quality and attractive price.
④The guarantee period of the equipment is one year. We will repair the machine for free in one year after the acceptance if the machine damage is caused by the quality problem of itself. If the damage is caused by mis-operation, you will only be charged the cost of production. And Jiangsu Xiandao adopts 48-hour repairing service which means that we will reply the questions of users within the first 24-hour after we received the message from users. If the problem can not be solved by phone, we will go to the site to solve the problem within the next 24-hour.